Troubleshooting Internet and Mobile Data Issues

Troubleshooting Internet and Mobile Data Issues

Here are some helpful tips for when your internet or mobile data isn't working as expected on your mobile:
  1. First, check whether you are using mobile data or Wi-Fi. This will help determine if the issue is with the SIM or your Wi-Fi/router.
  2. Ensure mobile data is enabled in your device's settings.
  3. Check if you have used up all your data allowance. For more information, refer to our article 'Mobile Data Usage - Checking your usage'.
  4. Test if you can use the internet through other apps. If not, try 'Reset Network Settings'.


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