Are Alarm Incident Reports available?

No written incident reports are provided for mPERS SOS watch services. In the event of an SOS activation, our 24/7 Response Centre will call the first listed Emergency Contact to verbally notify them. If they cannot be reached, we will attempt to contact the second listed Emergency Contact.

This article is intended for MyHomeFone direct retail customers. If your device or service is supplied through a care provider, aged care, or retirement community, please contact them directly for any service changes or support-related issues.

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