Frequently Asked Questions (FAQs)
Can I save contacts for making standard calls?
The Contacts (Phonebook) feature is not currently available. It is planned for a future update and may become accessible depending on your selected service plan. The Dialpad feature will allow you to dial any number and is only available on plans ...
How do I change the watch face style? Can I switch to a 12-hour time format?
To change the watch face style: From the main screen, tap and hold to open the available options. Swipe left or right to browse through the available watch face options. Tap to confirm the design you prefer. Please note: Some watch faces may not ...
Can I get a longer charging cable?
Yes. A USB Male-to-Female extension cable can extend the charger’s reach, for example, from your bedside table to a distant power point. Extension cables are available at electronics retailers like JB Hi-Fi, Officeworks, or Harvey Norman. We ...
What equipment is included with the watch?
Each box includes: 1 x SOS Watch 1 x USB magnetic suction charging cable 1 x Wall power adapter (for Australian standard power points) This article's audience is for registered Support at Home service providers only. For myhomefone retail consumer ...
Who pays for ambulance call-out fees?
myhomefone or Medicare does not cover ambulance call-out fees. There is no national ambulance provider; hence, the way ambulances are billed varies across states and territories. Users are responsible for ensuring they have appropriate ambulance ...
What is the warranty period for the watch?
The watch is rented to you for the life of your service agreement. In the rare case a malfunction occurs, we will exchange the device under this rental agreement. This article's audience is for registered Support at Home service providers only. For ...
Where can the watch be used? What is the coverage range?
The watch works anywhere in Australia with sufficient Telstra mobile network coverage. This coverage may not always be available and is subject to change by the Network Operator. The watch uses various technologies to provide location data with an ...
Does the watch interfere with pacemakers or hearing aids?
The watch occasionally emits small electrical signals (e.g., for heart rate monitoring) which may interfere with pacemakers. We recommend consulting with your healthcare provider if you use a pacemaker. The watch does not interfere with hearing aids. ...
Can the watch battery be replaced?
No, the watch battery is built to last for the lifetime of the device and is not replaceable. If you believe the battery performance is faulty, please contact our Technical Support team for assistance. Remember: regular nightly charging is important. ...
What colours are available? Can I change the wristband?
To keep the service affordable and eligible for government-subsidised programs, the watch is available exclusively in a universal black colour. You can, however, personalise your watch with a different wristband of your choice. We recommend visiting ...
Is the watch water-resistant? Can it be worn in the shower?
Yes, the watch has an IP67 rating, meaning it is water-resistant in fresh water up to 1 metre for 30 minutes. It is generally safe to wear in the shower, but we recommend avoiding exposure to hot water, steam, soaps, shampoos, and high-pressure jets, ...
How often should the watch be charged?
We recommend placing the watch on its charger every night (at bedside) when going to bed and putting it back on upon waking. A fully charged watch can last up to two days, so there is no immediate concern if a night’s charge is occasionally missed. ...
Where can I find the watch's serial and IMEI numbers?
The serial and IMEI numbers are located on the underside of the watch’s box. Keeping the box safe is recommended, especially if you manage multiple devices or if the watch needs servicing or cancellation. To locate the IMEI number on a watch, swipe ...
Are Alarm Incident Reports available?
No written incident reports are provided for mPERS SOS watch services. In the event of an SOS activation, our 24/7 Response Centre will call the first listed Emergency Contact to verbally notify them. If they cannot be reached, we will attempt to ...
How do I cancel a service if a user has passed away?
To cancel a service, please click here to complete the online cancellation form. The watch and all included accessories must be returned within 21 days to avoid an unreturned equipment fee. This article's audience is for registered Support at Home ...