Frequently Asked Questions (FAQs)
Whare are serial & IMEI numbers located?
DAKTEL DX-Safe Home Series Serial Numbers are required to add new devices to your monitoring solution. Use this guide to find the exact numbers required. Base Unit Phone Handset Wrist Pendant Fall Detection Pendant Pull Cord / Wall Button Smoke ...
What happens if there is a network outage?
In the extremely rare event of a mobile network outage, the Safe Home Hub cannot contact our response centre. Depending on the circumstances, the Safe Home Hub may be able to automatically failover to an alternate mobile network (where available) to ...
What happens if the mains power is disconnected?
Unlike some other systems on the market, the base unit is equipped with automatic battery backup (up to 48 hours of life on standby). This article's audience is Senior Living Operators only. For myhomefone retail consumer support, click here for the ...
Are the pendants water-resistant, and can I still shower or bath with them on?
Yes, pendant transceivers have an IP68 rating. This means they are water resistant in fresh water to a maximum depth of 1.5 metres for up to 30 minutes. This article's audience is Senior Living Operators only. For myhomefone retail consumer support, ...
What is the maximum number of accessories that can operate from a single base unit?
Up to 9 of each type of RF transceiver can be paired to a resident's Safe Home Hub base. For example, 9 pendants, 4 smoke detectors and 2 door sensors all could be supported from a single base. For base units installed in common areas, this is ...
Can the batteries be replaced?
Yes! RF transceiver batteries can be replaced using a quality battery brand from reputable stores such as Bunnings or Mister Minit. If you take the transceiver with you, some stores also offer professional battery replacement services, which is ...
Does the equipment interfere with a pacemaker or hearing aid?
There has been no evidence to suggest any interference with either pacemakers or hearing aids. If residents have a pacemaker, we, however, recommend they consult with their doctor about their specific implant as the equipment does emit an ...
What is the distance range of the RF transceivers (pendants, sensors etc.)?
Up to 300m (outdoors) 50m (indoors). This article's audience is Senior Living Operators only. For myhomefone retail consumer support, click here for the main menu.
What is the range of the base unit speakerphone?
Base units should be installed in a central location of the home where there is satisfactory 4G mobile network coverage. The powerful built-in microphone and speaker can generally be heard from most areas of a typical retirement villa or unit ...
Who pays for Ambulance and false alarms to emergency services?
Daktel Australia or Medicare does not cover ambulance call-out fees. There is no national ambulance provider; hence, the way ambulances are billed varies across states and territories. Your residents are responsible for ensuring they have appropriate ...
What is the warranty period?
Our pricing includes the rental of the Safe Home Hub base unit equipment for the life of the service. We will exchange equipment in the unlikely event of a malfunction. Depending on the size of your community, onsite spare equipment is also provided ...
What does the system comprise?
The Safe Home Hub (aka MyCareFone) includes the following features as standard: 24/7 access to our response centre which can assist with any situation that arises, i.e. dispatching emergency services, notifying family or an on-site carer 4G cellular ...