What to Do If Your Mobile Number Is Ported/Transferred Without Your Permission

Unauthorized mobile number porting occurs when your personal information is used to transfer your mobile number from one provider to another without your consent.

If you suspect that your number has been ported from MyHomeFone without your authorisation, contact our technical support team by telephone immediately and consider the following actions:

1. Inform your bank about the unauthorized porting as scammers may have access to your mobile, enabling them to attempt accessing your bank account with a verification code sent to your phone.
   
2. Change passwords for accounts accessible via your mobile number, including social media profiles, email accounts, and banking details.
   
3. Report any suspicious activity to Scamwatch, IDCare, and/or ReportCyber.
   
4. Report the scam or suspicious activity to the Australian Federal Police or the relevant State or Territory Police.

Guidelines for Safeguarding Your Identity and Preventing Unauthorized Number Transfers:

1. Request your bank to establish a confidential PIN or password exclusively known to you for identification purposes.
   
2. Exercise caution when revealing your mobile number online.
   
3. Modify settings on social media accounts to ensure the privacy of your mobile number.
   
4. Confirm that your birthdate is not publicly visible on social media.
   
5. Develop strong and unique passwords for your social media and online accounts, considering the use of password manager software if necessary.
   
6. Implement two-step verification for online account logins, which involves a verification code sent through SMS or email.
   
7. Regularly purge emails containing sensitive information from your inbox to mitigate risks in case your email account is compromised.

• Related Articles

• Transferring Your Number to MyHomeFone - Standard Porting Hours

  Our standard porting hours are Monday to Friday (excluding public holidays), 9 am to 5 pm Australian Eastern Standard Time.

• Can I Keep My Existing Mobile Number with MyHomeFone?

  Certainly! When you order your new mobile service from MyHomeFone, be sure to tell us that you would like to keep your existing mobile number. If your existing service is Postpaid, we'll need to know the service provider's name and your account ...

• How to Activate Your New SIM Card

  After receiving your MyHomeFone SIM (for your mobile phone) in the mail, kindly phone our customer service team during business hours to activate it. Ensure you have your order number on hand, which was emailed to you shortly after placing your order ...

• SIM Card Registration Troubleshooting

  Here are some useful suggestions for addressing SIM registration issues with your mobile phone: Confirm Proper SIM Insertion: Ensure your SIM card has been inserted correctly into the phone. The gold chip should generally face the interior of the ...

• Getting Acquainted with Your SIM Card

  Our SIM cards are designed to be versatile with a 'triple-punch' or '3-in-1' feature. This means the SIM can be adjusted into three different sizes (Standard, Micro, or Nano) to fit any mobile phone. If you are unsure which size to use, consult your ...