Resident Quick-Start Guide – Safe Home Hub
Select the download attachment icon below to access the current version.
Daktel recommends printing this guide and distributing it to residents to be placed in a prominent location, such as on their fridge door. This will help ensure they remain familiar with the system, especially during moments of panic.
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Fault Handling Process (Safe Home Hub)
In the rare instance you experience trouble with a monitored alarm within your community, please follow the below process to help our team resolve the issue as quickly as possible. Interference with a DAKtel equipment installation (although ...
Add, Change or Cancel Resident PROFESSIONAL MONITORING SERVICE
The life cycle of an individual fixed monitoring setup has numerous stages as residents come and go from the locations initially onboarded as part of your community's overall solution. Refer to the relevant section below to Add, Change or Cancel a ...
Add, Change or Cancel Resident SELF-MONITORING SERVICE
The life cycle of an individual fixed monitoring setup has numerous stages as residents come and go from the locations initially onboarded as part of your community's overall solution. Refer to the relevant section below to Add, Change or Cancel a ...
Resident Information Form Template (Professional Monitoring)
Please submit new resident details using this portal's "Add Resident" online form. This integrated form streamlines the provisioning of new services and eliminates the need for scanning, emailing paper forms, and manual processing. For your ...
How do I Update a Monitoring Service After a Resident Passes Away?
This information applies to Professionally Monitored Services. Click here to cancel a self-monitored service. To update a Home Monitoring Service following the passing of a resident, follow the appropriate steps below: If No Residents Remain at the ...