Are Premium SMS Services supported?
Unfortunately, we are unable to guarantee the availability of Premium SMS messages on our mobile services. The availability of this service is dependent on third-party suppliers and network providers for which MyHomeFone has no control.
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Why Is My Single SMS Message Transmitted as Multiple Messages?
A text message (SMS) is limited to 160 characters. If you surpass this character limit, one or more extra SMS messages will be transmitted, and any additional SMS messages may be displayed as separate entries on your bill.
Your Responsibility to Keep Your Service Address Up to Date for Emergency Services
Every phone service in Australia, whether it's a fixed phone or mobile, is recorded in the Integrated Public Number Database (IPND). When you subscribe to a public phone number, like a home phone or mobile number, the service provider is legally ...
FAQ - Who pays for Ambulance and false alarms to emergency services?
MyHomeFone or Medicare does not cover ambulance call-out fees. There is no national ambulance provider; hence, the way ambulances are billed varies across states and territories. You are responsible for ensuring you have appropriate ambulance cover ...
How does it work on Optus?
Before You Travel: Contact us before you depart to discuss available options and confirm whether international roaming is supported on your plan. Please note that roaming is disabled by default. If you are already abroad, we may be unable to enable ...
Frequently Asked Questions (Telstra Roaming)
Frequently Asked Questions for roaming with services using the Telstra Wholesale Mobile Network. Q. What happens if I travel to a country not covered by a roaming pack? A: You won’t be able to roam. We advise that you purchase a local SIM to make ...