NBN Fibre to the Curb explained (FTTC)
The National Broadband Network uses a mix of technologies. You can click here to find out what technology is used for your address.
Description
Fibre optics are used to connect to a Distribution Point Unit located in a telecom pit along the curb of your street. From here, existing copper line technology is used to make the final part of the connection for each premise. The homeowner’s responsibility (Network Boundary Point) starts from the first wall socket within the premises for a single dwelling, and in a multi-dwelling complex or building, it's the Main Distribution Frame (MDF). Copper lines within a multi-dwelling are generally the responsibility of the Building Owner, Body Corporate or Strata Management.
An NBN Connection Box connects directly to the wall socket; your modem/router then connects to this NBN equipment.
What can affect the connection speed?
There can be many different reasons for poor connection speed. Most complaints are due to issues beyond the First Wall Socket, such as poor Wi-Fi coverage or cabling within the premises. For more information, refer to the NBN Key Facts Sheet and our article Slow Speeds - NBN Connections.
Installation
If your premises still need to be fitted with an NBN Connection Box, we will arrange this with you.
- Plug the NBN Connection Box into a power point and keep the power off
- Plug the NBN Connection Box into a telephone socket
- Turn on the power to the NBN Connection Box and wait. Allow up to 20 minutes for the DSL, Connection and Power Lights to turn solid blue.
- Connect your Modem/Router to the 'GATEWAY' socket on the NBN Connection Box and turn on
To watch the setup video, click here.
NBN's responsibility ends at the on-site communication room for a multi-dwelling complex or building. This can also be referred to as the 'Main Distribution Frame (MDF)'. You may require assistance from your Building Owner, Body Corporate or Strata Management to organise a registered cabler to complete the final part of the connection to a socket within your premises. Registered cablers can be found at https://www.acma.gov.au/find-registered-cabler
We recommend only sourcing a registered cabler after NBN has completed and labelled (tagged) their part of the connection first.
What does the FTTC equipment look like?
The NBN Connection Box and Cables must remain at the address. If you move, do not take this equipment with you - this is a legal requirement. The NBN equipment (NBN property) is registered to the specific address; therefore, it will not work anywhere else. Removing NBN equipment will make it harder for the next occupant to connect to the NBN.
More Information
- More details, including how to prepare for an NBN installation appointment
https://www.nbnco.com.au/learn/network-technology/fibre-to-the-curb-explained-fttc - Video: How to locate the correct wall socket when setting up your NBN equipment
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