Your Responsibility to Keep Your Service Address Up to Date for Emergency Services

Your Responsibility to Keep Your Service Address Up to Date for Emergency Services

Every phone service in Australia, whether it's a fixed phone or mobile, is recorded in the Integrated Public Number Database (IPND).

When you subscribe to a public phone number, like a home phone or mobile number, the service provider is legally required to register your information in the Integrated Public Number Database under the Telecommunications Act 1997.

What information is entered into the database?

The details we must provide to the IPND include:
  1. Name
  2. Phone number
  3. Current address

What is the IPND used for?

Access to the database is strictly regulated, primarily for Triple Zero (000) emergency services to identify your name or address in situations where the operator might not obtain such information during the call.

While some other entities may access the database, their access is limited, and they cannot view your complete address. Examples of why this information might be accessed include:
  1. Directing your call to a business hotline, like a 13 number or a taxi service
  2. Publishing in a public directory like White Pages (only if specifically requested)
  3. Use by non-commercial research organisations for studies related to public health, electoral matters, or government policy.

Can I opt out of the directory listing?

Unfortunately, no. Due to legislative requirements, these details must be provided to the IPND Manager (Telstra). We only provide the necessary information to the database to safeguard our customers' privacy, known as an unlisted entry. If you want to switch to a listed entry (accessible by more database users), please get in touch with us to update your registration.

Keeping your details up to date

It's crucial you provide us with accurate address details and inform us using the address below if your details change. This helps us ensure your registration on the IPND is correct.


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