Payment Options

Payment Options

We accept the following payment methods:
  1. Direct Debit - using your bank account BSB and Account Number (preferred)
  2. Visa, MasterCard or American Express Cards
  3. BPAY
NOTE:
- 1% payment surcharge applies for Visa, MasterCard or American Express Cards
- Direct Debit & BPAY payments can take up to 3 business days to process



How to Set Up or Manage Direct Debits / Automatic Payments
Automatic Payments takes the stress out of remembering to pay your bill, just set and forget. Your monthly bill from us will indicate if your Direct Debit is enabled, payments are taken out on the due date.

It's easy to set up online in just a few simple steps:
  1. Login to the Member Portal at myaccount.myhomefone.com.au using the username and password above.
  2. Select the FINANCE DETAILS tab, followed by the PAYMENT subtab.
  3. Select the EDIT button at the bottom right of the screen.
  4. Choose your Preferred Payment Type and enter your details.
  5. Remember to press SAVE and you're done!
One-time-only credit card payments can also be accepted via the above portal. If you experience difficulty making a payment or setting up your direct debit, please don't hesitate to contact our accounts team during business hours on 1300 031 107. Never email your payment details, this is not secure.

If you need assistance due to financial hardship, please refer to our Financial Hardship Policy at www.myhomefone.com.au/policies

    • Related Articles

    • Add or remove Authorised Person/s

      When you setup an account with us, the Primary Contact is the Account Holder, who, by default, has full authority to act on their account. Account Holders can add or remove Authorised Billing or Secondary Contacts to help manage their account and ...