Payment Options

We accept the following payment methods:

1. Direct Debit - using your bank account BSB and Account Number (preferred)
   
2. Visa, MasterCard or American Express Cards
   
3. BPAY
   

NOTE:

- 1% payment surcharge applies for Visa, MasterCard or American Express Cards

- Direct Debit & BPAY payments can take up to 3 business days to process

How to Set Up or Manage Direct Debits / Automatic Payments

Automatic Payments take the stress out of remembering to pay your bill; just set and forget. Your monthly bill from us will indicate if your Direct Debit is enabled. Payments are taken out on the due date.

It's easy to set up online in just a few simple steps:

1. Login to the Member Portal at myaccount.myhomefone.com.au
   If you have misplaced your login credentials, you can reset them by selecting the 'Forgot your password' link.
2. Select the BILLING DETAILS tab, followed by the PAYMENT METHODS subtab.
   
3. Select the EDIT button at the bottom right of the screen.
   
4. Choose your Preferred Payment Type and enter your details.
   
5. Remember to press SAVE, and you're done!
   

One-time-only credit card payments can also be accepted via this portal by selecting the MAKE PAYMENT tab. If you experience difficulty making a payment or setting up your direct debit, please don't hesitate to contact our accounts team during business hours on 1300 031 107. Never email your payment details; this is not secure.

Is Your Bill Overdue?

Setting up a direct debit this way will not cover any currently due amounts. If your bill is due today or past due, select the MAKE PAYMENT tab upon logging into the Member Portal. During payment, you'll get the option to save your payment details as the default method for automatic payments on future bills.

If you need assistance due to financial hardship, please refer to our Financial Hardship Policy at www.myhomefone.com.au/policies

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