How To Change Your Mobile Plan

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• Is It Possible to Change My Mobile Plan Part Way Through My Billing Cycle?

  Please get in touch with our service modifications team using the email address below. They will confirm (for your specific service) when your plan change can take effect. It's important to note: Any remaining inclusions on the original plan will be ...

• Mobile Data Usage - Optimising your device

  Advice for Minimising Your Usage of Mobile Network Data: Use a secure Wi-Fi connection where available. Disable automatic downloads/updates in the App Store/Google Play Store. Turn off any other types of automatic updates in the settings and ...

• What to Do If Your Mobile Number Is Ported/Transferred Without Your Permission

  Unauthorized mobile number porting occurs when your personal information is used to transfer your mobile number from one provider to another without your consent. If you suspect that your number has been ported from MyHomeFone without your ...

• Do I need to change my plan or number to switch to eSIM?

  No changes are required. Your existing plan, mobile number, and inclusions remain the same — only the SIM delivery method changes.

• How can I make my NBN faster?

  If you're looking to improve the speed of your NBN internet service, here are a few items to first consider: Isolation Test - your NBN service may already be operating within specification. Many speed issues are due to in-home equipment issues such ...