SUMMARY – All OPTUS services offline (unplanned outage)
PUBLISHED - Wednesday 8th November 2023 8:12 AM AEDT
SEVERITY - High Impact (Outage)
START – Wednesday 8th November 2023 5 am AEDT (approx.)
END - Wednesday 8th November 2023 2:30 pm AEDT (approx.)
SERVICES – All services delivered using the Optus network (fixed and mobile)
AREAS – Australia Wide
DETAILS / TIMELINE
8/11/23 - 3:17 PM AEDT AEDT (Sydney)
EVENT STAND DOWN
The Optus network has now been restored. If you’re still experiencing connection difficulties, please turn your handset or equipment off and back on again before trying again.
We are aware of new phishing scams relating to the recent Optus outage. Exercise caution, and do not click on suspicious links.
8/11/23 - 1:11 PM AEDT (Sydney)
Optus engineers are currently progressively restoring services however, this will take several hours. Turning your handset or equipment off and back on again may assist with restoring service. If not, you can periodically try again throughout this afternoon.
Further updates will be provided as they come to hand from our upstream carrier.
8/11/23 - 8:13 AM AEDT (Sydney)
We’re aware of an outage on the Optus network affecting services nationally. Optus engineers are currently investigating the fault and apologise for any inconvenience caused. Our services delivered using the Telstra network are currently not impacted.
We understand connectivity is important and will be providing updates as they come to hand from our upstream carrier.