2024/2025 Holiday Period Embargo
If you are planning on ordering a new service or making changes to an existing service, it is essential to remember the Telco Embargo Period as the year draws to a close and the holiday season approaches.
What is the Embargo Period?
Each year, telecommunications providers observe an Embargo Period where major carriers pause network upgrades, relocations, and reconfigurations due to reduced staffing during the holiday season. This temporary pause may affect the processing times for new services or changes to existing ones. Some types of work, like fixed-line installations, may experience delays or resume only after the embargo period.
When is myhomefone’s Embargo Period?
Our Embargo Period will take effect from December 16, 2024, through January 13, 2025, ending at 9:00 am.
Key Details During the Embargo Period
- Customer Care: Our Customer Care Team will be available with a skeleton staff, excluding public holidays.
- New Orders: Standard service orders will be accepted as usual but may encounter processing delays.
- Equipment Dispatch: New equipment orders will face extended shipping delays and may not arrive until after the embargo.
- Phone Number Porting: Porting will continue but may also face delays by upstream carriers.
- Non-standard Requests: Complex or non-standard requests will be on hold until after the embargo.
Plan Ahead to Avoid Delays
If you need assistance with any orders or service changes, please contact us as early as possible so we can assist you before the Embargo Period begins.
From the entire team at myhomefone, we extend our warmest wishes for a Merry Christmas and a Happy New Year. Thank you for your continued support throughout 2024, and we look forward to serving you in 2025!
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