2023/2024 Holiday Period Embargo
If you are planning on ordering a new service or making changes to an existing service, it is essential to remember the Telco Embargo Period as the year draws to a close and the holiday season approaches.
What is the Telco Embargo Period?
The Telecommunications Industry Embargo Period is an annual occurrence where staffing levels reduce and major carriers cease performing network reconfigurations, relocations, or any hardware or software upgrades on their networks. During this period provisioning times may be delayed for new service orders or changes to existing services. Depending on the type of work required (i.e., fixed-line installations), orders may not be processed until after the embargo.
When is the Embargo Period?
myhomefone’s Embargo Period will run from 5pm on the 15th December 2023 to 9am on the 15th January 2024.
Key facts for the embargo period
- Our Customer Care Team will remain operational with skeleton staff excluding public holidays.
- New orders for standard services will be accepted as usual but can be subject to processing delays by upstream carriers.
- Phone number porting will continue but can be subject to processing delays by upstream carriers.
- Non-standard requests will not be processed.
If you have any urgent requirements for assistance with orders, please let us know as soon as possible so that we can assist you prior to the embargo period.
The whole myhomefone team would also like to take this opportunity to wish customers a Merry Christmas and a Happy New Year and to thank them for their continued support throughout 2023.
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Cessation of legacy Home & Mobile plans in August 2024
We are announcing some important changes to our home and mobile phone plans and pricing, which will take effect at the end of August 2024 for existing customers only. Please refer to the attached file below for further details.